At ph 12, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we may share it with, and what rights you have over your own data. By using this platform, you agree to the practices described here. We encourage you to read through this page so you know exactly how your information is protected.
A clear look at the personal data ph 12 gathers from Filipino players and the purpose behind each type of collection.
When you create an account on ph 12, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old, as mandated for online gaming platforms operating in the Philippines. Your contact details allow us to send you important account notifications, security alerts, and support responses. We do not collect more personal information than is necessary to set up and maintain your account. All registration data is stored securely and is never sold to third parties under any circumstances.
To process deposits and withdrawals in Philippine pesos, ph 12 collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled by our certified third-party payment processors who operate under their own strict security standards. Transaction records are retained for regulatory compliance and to help resolve any disputes that may arise. You can review your transaction history at any time through your account dashboard. If you have questions about a specific transaction, our support team is available at [email protected].
When you access ph 12 through a browser or the mobile app, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general location data derived from your IP. This information helps us optimise platform performance, detect unusual login activity, and ensure that the experience is consistent whether you are playing on a desktop or an Android device. Usage data such as pages visited, session duration, and game interactions may also be collected to improve our services and identify areas where the platform can be made more intuitive. This data is analysed in aggregate and is not used to personally identify you beyond what is necessary for security and service improvement purposes.
Any time you contact ph 12 through email or other support channels, we retain a record of that communication including the content of your message, the date and time it was sent, and any follow-up correspondence. This allows our support team to provide consistent and informed assistance, and to track the resolution of any issues you have raised. Communication records may also be reviewed internally for quality assurance and staff training purposes. We will never share the content of your support communications with external parties unless required to do so by law or by a regulatory authority in the Philippines. If you wish to have your communication records deleted, you may submit a request to [email protected] and we will respond within a reasonable timeframe.
Filipino players on ph 12 have clear, enforceable rights when it comes to how their personal information is used and stored.
You have the right to request a copy of the personal data ph 12 holds about you at any time. We will provide this information in a clear and readable format within a reasonable period of receiving your request. Simply reach out to [email protected] with your account details and the specific data you wish to review.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. This includes your name, contact details, and any other account information that may have changed since you first registered. We will process correction requests promptly and confirm once the update has been made.
You may request the deletion of your personal data from ph 12 systems, subject to any legal or regulatory obligations that require us to retain certain records. Account closure requests will be processed in accordance with our standard procedures, and we will confirm once your data has been removed from our active systems. Some anonymised data may be retained for statistical purposes only.
If you believe that ph 12 is processing your personal data in a way that is not justified or proportionate, you have the right to object. We will review your objection and respond with a clear explanation of our legal basis for processing, or we will cease the processing activity if your objection is upheld. All objections should be submitted in writing to [email protected].
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests are handled on a case-by-case basis and will be fulfilled within a reasonable timeframe following verification of your identity.
ph 12 employs industry-standard security measures including encrypted data transmission, access controls, and regular security reviews to protect your personal information from unauthorised access, disclosure, or misuse. While no system can guarantee absolute security, we are committed to maintaining robust protections and responding swiftly to any security incidents that may affect your data.
ph 12 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and our own data protection standards. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so. Beyond these limited circumstances, your data stays within the ph 12 ecosystem and is used solely to deliver and improve the services you have signed up for.
If you have any concerns about how ph 12 handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also explore our FAQ for quick answers, or head straight to registration if you are ready to get started on the platform.